Can't login using account credentials

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Can't login using account credentials

Postby bibidibop » Tue Sep 10, 2019 12:24 pm

Hi!

Was recently banned on another account for gamethrowing while i was away on holiday, suspect my account got hacked during the data-breach and used to gamethrow.

Have tried to login to the forums using the same credentials as i use to login to the ToS game, also tried to re-send the activation e-mail, but i get the message:

"The e-mail/username information submitted could not be found."

Thing is I've only ever used one e-mail account, and I'm 100% sure this is the e-mail that i used to sign it up with, gotten a receipt from the steam-store for purchasing the game all the way back in 2013 to said e-mail adress.

Now I'm unsure how to get access to my banned account here on the forums, to see why, and when i was banned, in order to make an appeal on the matter, or if there is any way to find my report even though I'm not able to login using that account?

Any advice on how to further continue is of great appreciation
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Re: Can't login using account credentials

Postby ICECLIMBERS » Tue Sep 10, 2019 5:53 pm

What is the name of the account?
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Re: Can't login using account credentials

Postby bibidibop » Wed Sep 11, 2019 3:46 am

fuzay
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Re: Can't login using account credentials

Postby LevinSnakesRise » Wed Sep 11, 2019 3:55 am

If you cannot reset your password, you'll have to email the developers. The split the forum and game login credentials, including emails, so their servers probably say the email your'e providing isn't the correct one.

info@blankmediagames.com

Just be prepared to provide them with proof you own the account, after your respond to their automated message.
Please contact BMG with any questions regarding your account issues;
support@blankmediagames.zendesk.com

Thanks.
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Re: Can't login using account credentials

Postby bibidibop » Wed Sep 11, 2019 10:29 am

Okay, thanks for the help... will e-mail them and go on from there i guess
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Re: Can't login using account credentials

Postby ICECLIMBERS » Thu Sep 12, 2019 8:00 am

bibidibop wrote:fuzay

It says the account does not exist. Unfortunately it may have been deleted.
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