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Tired of getting kicked out "Abnormal disconnection"

PostPosted: Fri Jan 21, 2022 5:37 pm
by rorybory
Almost every other game I get kicked out of a game with the message:

"Abnormal Disconnection"

Bro, I have Google Fiber. My connection is amazing. I keep throwing games for no reason because I get kicked out right after the first night ends.

Re: Tired of getting kicked out "Abnormal disconnection"

PostPosted: Fri Jan 21, 2022 7:05 pm
by Flavorable
I suggest grabbing the crash log and sending it to support@blankmediagames.zendesk.com

Before you do that, make sure to check if you still have the same issue if you've updated your drivers and made sure you have no virus scanners or firewalls that are actively messing with your programs while playing.

Also keep in mind that the speed of your internet, or the general stability of fiber doesn't necessarily guarantee a constant connection, especially in cases where people use WiFi. And if you're running on an ethernet cable, make sure you check the cable for possible cable tearing, as that can cause issues as well that are often not noticed until you play something that needs a constant connection.

Just some tips to help you along, if you send the crash logs to support, the Devs can look into it further.

Re: Tired of getting kicked out "Abnormal disconnection"

PostPosted: Fri Jan 21, 2022 7:07 pm
by rorybory
Where do I get the crash report? I'm using browser version. Literally only checked this post because AGAIN I got kicked after getting kicked.

Re: Tired of getting kicked out "Abnormal disconnection"

PostPosted: Fri Jan 21, 2022 9:00 pm
by Flavorable
Iirc, you can grab it right after the game crashes by hitting F12 and going to the console tab. Copy the contents from there, paste them in notepad, safe it and send it as an attachment per e-mail.

Re: Tired of getting kicked out "Abnormal disconnection"

PostPosted: Sat Jan 22, 2022 2:18 pm
by rorybory
4e1a6259c368b6856a5566bd3e9e0898.js:4 writeStringToMemory is deprecated and should not be called! Use stringToUTF8() instead!
printErr @ 4e1a6259c368b6856a5566bd3e9e0898.js:4
5a210e6a-a093-4ef9-ae78-740c337ab4a2:8 [15:17:03][Network] Websocket disconnected. Invoking RaiseOnDisconnected(). Error: Abnormal disconnection.
(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)


_JS_Log_Dump @ 5a210e6a-a093-4ef9-ae78-740c337ab4a2:8
5a210e6a-a093-4ef9-ae78-740c337ab4a2:8 Websocket disconnected. Invoking RaiseOnDisconnected(). Error: Abnormal disconnection.
(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)

Keep wasting my scrolls due to this dumb error.

Edit:
And AGAIN.

5a210e6a-a093-4ef9-ae78-740c337ab4a2:8 [15:31:54][Network] Websocket disconnected. Invoking RaiseOnDisconnected(). Error: Abnormal disconnection.
(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)


_JS_Log_Dump @ 5a210e6a-a093-4ef9-ae78-740c337ab4a2:8
5a210e6a-a093-4ef9-ae78-740c337ab4a2:8 Websocket disconnected. Invoking RaiseOnDisconnected(). Error: Abnormal disconnection.
(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)

Re: Tired of getting kicked out "Abnormal disconnection"

PostPosted: Sat Jan 22, 2022 3:25 pm
by Flavorable
Don't post it here. Grab the entire crashlog and e-mail it to the e-mailaddress I gave you.

Re: Tired of getting kicked out "Abnormal disconnection"

PostPosted: Sat Jan 22, 2022 3:33 pm
by rorybory
I did. Waiting to hear back. :\

Re: Tired of getting kicked out "Abnormal disconnection"

PostPosted: Fri Jan 28, 2022 11:53 am
by Manona24
I can confirm it's not just them. I used to barely ever get kicked out of games, and now I almost do every single game. I know it is not my internet connection either because that's working perfectly fine.

Re: Tired of getting kicked out "Abnormal disconnection"

PostPosted: Wed Feb 02, 2022 11:42 am
by Hagg1s
Have you tried normalizing your connections?

That worked for me