Common Steam issues and fixes.

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Common Steam issues and fixes.

Postby Flavorable » Sun Jan 14, 2018 1:09 pm

Common Steam issues and fixes:

Edited 26-04-2018: Added Customization fix.

- Steam says game is running, but it's not.

Clear your Steam's download cache (You can find it under Steam's Settings)
Check the following Steam Article: https://support.steampowered.com/kb_art ... -SFLZ-9289

- Game is not running after it says "preparing to launch".

Check the following Steam Article: https://support.steampowered.com/kb_art ... -USFX-5568

- Steam ID invalid.

Open the game through the Steam Library and not the Desktop icon

- Game freezes when timer reaches 0.

Reinstall Adobe AIR and make sure you're running Steam with Admin rights. If that doesn't work:
- WiFi connected: Download a WiFi Analyser on your smartphone and check for the least busy channel, put your router on that channel (never put it on auto).
Also make sure you have QoS (Quality of Service) and Hardware Acceleration turned off, that your Router is in a high and unblocked position and there are no sources of disruption (microwaves, subwoofers, mirrors, etc) around.
- Both for WiFi AND Ethernet cable: Reset your router/modem (keep in mind that network settings will also be reset, such as network name and password), then open ports 843 and 3600 TCP/UPD on your firewall and router.

- Town of Salem.exe has stopped working.

Go to your Windows Event Viewer, find the error corresponding to the crash time.
If it has an error with Kernelbase.dll it means your Windows User Profile is corrupted.
User Profile Corruption fix: https://answers.microsoft.com/en-us/win ... 749?auth=1
If it's a different .dll causing the problem, either google it, or PM me.

- Game is stuck in Login Screen (options are greyed out)

Reinstall the game as well as Adobe AIR

- Flash (Pop-up) Sales won't let me buy things.

Turn on Steam Overlay. If you already have it turned on, check if you have Discord Overlay turned on, if so, turn it off.

- Green Login button doesn't work (Says 'disconnected')

You have recently changed your password. Click 'Clear Password' and then reenter the updated password

- Just bought the Steam version, can't create an account.

Close the game, make an account on the official forums, then link that account to the Steam version

- My customization options won't save.

Edit your customization then click SAVE. Then exit the game (immediately after clicking save, don't do anything in the meantime). Afterwards, re-open the game and the settings should have saved.
Last edited by Flavorable on Thu Apr 26, 2018 12:40 am, edited 8 times in total.
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Re: Common Steam issues and fixes.

Postby Shilster » Mon Jan 15, 2018 6:34 am

aibuko wrote:You have recently cleared your password.

Don't you mean 'changed'?
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Re: Common Steam issues and fixes.

Postby Flavorable » Mon Jan 15, 2018 7:37 am

Shilster wrote:
aibuko wrote:You have recently cleared your password.

Don't you mean 'changed'?


Good catch. Thanks, edited.
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Re: Common Steam issues and fixes.

Postby Jerme » Sun Jan 28, 2018 10:57 pm

Sharn wrote:I can't login now at all! I bought Coven on steam and have all my achievements and spent money on my steam account.
I never changed my password, says incorrect password whenever I try to log in. :(

Already having a lot of issues trying to link my steam account to my web account.

1. Contact TurdPile with this. After you can prove to him that the account belongs in act to you, he will help you.
2. What happens when you click the "login with Steam"-button of the Steamclient?
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Re: Common Steam issues and fixes.

Postby Suntanman3 » Thu Feb 01, 2018 8:25 am

Game froze during the day, just had the discussion 0 in the top right.
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Re: Common Steam issues and fixes.

Postby Shilster » Thu Feb 01, 2018 5:20 pm

Suntanman3 wrote:Game froze during the day, just had the discussion 0 in the top right.

Your client has disconnected from the server.
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Re: Common Steam issues and fixes.

Postby Flavorable » Fri Feb 02, 2018 3:26 am

Suntanman3 wrote:Game froze during the day, just had the discussion 0 in the top right.


If you have steam, you can use the same fixes mention at "Game freezes by nighttime".
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Re: Common Steam issues and fixes.

Postby Nukemoose » Fri Feb 16, 2018 5:54 pm

I had interrogated everyone left alive (As sheriff) after GF was dead and there was no Mafioso(Mafia returns). Then I had been killed by a mafia member when everyone was showed up as Not suspicious. No other roles come up as not suspicious when they are mafia, so why was everyone NS? I think the results were bugged. (There was no transporter)
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Re: Common Steam issues and fixes.

Postby Flavorable » Sat Feb 17, 2018 5:39 am

Nukemoose wrote:I had interrogated everyone left alive (As sheriff) after GF was dead and there was no Mafioso(Mafia returns). Then I had been killed by a mafia member when everyone was showed up as Not suspicious. No other roles come up as not suspicious when they are mafia, so why was everyone NS? I think the results were bugged. (There was no transporter)


Did you happen to make any screenshots? Hard to figure out what exactly went wrong without screenshots.

The only possible explanation I have for this is that either you missed a target and didn't notice (i.e. you got roleblocked when interrogating someone and forgot. Human error happens to the best of us), or someone else's ability message on you "ate" the interrogation result one night, or this was a legitimate bug. Thanks for posting, we'll keep tabs on whether or not it gets reported more often!
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Re: Common Steam issues and fixes.

Postby DerSenator » Thu Apr 26, 2018 11:18 am

The game customization is still not working after saving and exiting the game right after
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Re: Common Steam issues and fixes.

Postby Xuexin » Mon May 07, 2018 2:35 pm

No pop up to join game appears when queue timer goes to 0:00 for me. :(
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Re: Common Steam issues and fixes.

Postby Jerme » Tue May 08, 2018 9:37 pm

Xuexin wrote:No pop up to join game appears when queue timer goes to 0:00 for me. :(

That usually means your client got disconnected from the server for some reason.
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Re: Common Steam issues and fixes.

Postby CrysBay7 » Mon Aug 20, 2018 6:31 pm

The game on Steam has been freezing for me lately, when the countdown finishes for the day. Really annoying having to restart, just for it to happen again and again. Also sucks, cause most players report you for leaving mid-game. But its not my fault that the game freezes. Also has lag issues. Never had problems like this before on the Steam version. I also did all the recommended stuff in this post, and it still hasn't helped. Also, Im not sure why there isn't a real customer support to report issues or speak to someone, cause this forum is kinda bogus.
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Re: Common Steam issues and fixes.

Postby Jerme » Mon Aug 20, 2018 10:02 pm

Have you tried increasing the games priority when it starts to lag? On Windows you can do this via the task manager.
Regarding the freezing: Flash does have a buffer, or a very small one, which cannot cover more than a very small timeframe of a conenction loss. Which means even a very small connection hiccup could lead o a disconnect with no return.
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Re: Common Steam issues and fixes.

Postby icyherobrine » Sat Apr 20, 2019 7:51 pm

I have a few, The first is I bought a name change threw the steam version and it didn't work. It says it worked it took my money even got a email from steam saying the payment went threw but it never really went threw as it it didn't change anything I don't know if it takes time or what if you could help I would be thankful.
Second is that after a game you can friend people but you friend one person okay trying to friend multiple doesn't work for some reason.
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Re: Common Steam issues and fixes.

Postby Jerme » Sun Apr 21, 2019 1:35 pm

icyherobrine wrote:I have a few, The first is I bought a name change threw the steam version and it didn't work. It says it worked it took my money even got a email from steam saying the payment went threw but it never really went threw as it it didn't change anything I don't know if it takes time or what if you could help I would be thankful.
Second is that after a game you can friend people but you friend one person okay trying to friend multiple doesn't work for some reason.

First: please read the following FQA thread - viewtopic.php?f=38&t=48599
Second: Do you have any screenshots for that? If so, please create a bugreport thread.
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Re: Common Steam issues and fixes.

Postby gothikitten » Tue May 28, 2019 4:47 pm

I keep freezing and i have reinstalled adobe air a few times but i didnt get a screenshot cause i had to restart the game.
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Re: Common Steam issues and fixes.

Postby Jerme » Tue May 28, 2019 10:24 pm

gothikitten wrote:I keep freezing and i have reinstalled adobe air a few times but i didnt get a screenshot cause i had to restart the game.

Freezes are usually caused by an interruption of the connection between client and server. This cna be caused by a short disconnect clientside, dataloss during the travel, or that the server is down. The latter would mena that everyone is freezing, which is happening pretty rarely.
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Re: Common Steam issues and fixes.

Postby Morchek » Mon Jul 15, 2019 12:10 am

I saw in the game that if you bought the game on steam then you get a mobile pass or something like that.

On the mobile game though there is no option for signing in through steam.

On top of that I bought the steam version before signing up to the game on flash. Whenever I try to sign into the game through steam, if shows the message "It looks like your account isn't linked, link it now?"

The problem is when I click "Yes" Nothing happens so I cant link my accounts and I cant play online.

Pls help, would love to play on mobile, and if you cant even with a steam login I would still like the town coins and stuff.
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Re: Common Steam issues and fixes.

Postby Jerme » Mon Jul 15, 2019 7:58 am

What happens when you click on the green "Log in with Steam"-button displayed on the loginscreen?
I beleive you missread on the mobile pass. IT simply means you can use your ToS accountacross the platmforms, so you can play the game with the same account regardless if you login using the mobile client, the web client or the Steam client.
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Re: Common Steam issues and fixes.

Postby Augustuslego » Thu Dec 26, 2019 10:19 am

Hello i was in a game and the game never loaded the actual normal play space it just kept me at the select a name screen. Chat was still working and i did not even know what my own role was. Why did this happen?
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Re: Common Steam issues and fixes.

Postby Jerme » Thu Dec 26, 2019 1:52 pm

Augustuslego wrote:Hello i was in a game and the game never loaded the actual normal play space it just kept me at the select a name screen. Chat was still working and i did not even know what my own role was. Why did this happen?

This could be because of a loading issue, that could have taken place when you tabbed out during the process.
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Re: Common Steam issues and fixes.

Postby Augustuslego » Sat Dec 28, 2019 11:34 am

is there a way to make this not happen? it kind of happened to me again but this time i just could not see my role or name and i could alert and heal myself at night? https://i.gyazo.com/6c07421a1557e4deb904aeabeeb0b9eb.jpg
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Re: Common Steam issues and fixes.

Postby Jerme » Sat Dec 28, 2019 11:57 am

Well this appears to be a loading issue, so the best bets would be to not tab out when you are in the lobby, or use anything else that could cause a lot of networktraffic.
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