Unable to purchase scrolls from the shop

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Unable to purchase scrolls from the shop

Postby WhisperFire26 » Wed Jul 21, 2021 4:25 pm

I love playing as the Jester, but for some reason whenever I go into the shop, I get the following message: "NO MATCHING ITEMS"

In fact, I get this message for just about every category: Houses, Character Skins, Death Animations, Maps, Pets, Bundles everything except for Icons (which has 4 items left) and Taunts.

I can explain why I am getting that message for most of these categories which is I play so much that I do the daily brew and over a period of 2 and a half years got every item in the store. However, what I don't understand is the scrolls. They are not unique and an account can have many scrolls. It is a simple issue where I want to actually purchase more scrolls and I flat out can't. The store will not allow me.

I doubt that I could get this issue fixed since this deals with transactions, but I would love to get an explanation as to why the store is no longer allowing me to purchase scrolls on my account. Scrolls are not unique so technically I should be able to at least see what is there.

Is there some additional information that I need to provide, or video documentation? Let me know and I can make it happen.
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Re: Unable to purchase scrolls from the shop

Postby Flavorable » Fri Jul 23, 2021 4:18 am

Image

Make sure that the search bar in the top right of the shop says "ENTER SEARCH". If it is empty, you might have accidentally had it selected by accident and pressed the spacebar a couple times (or something similar).

Let me know if that doesn't fix things.
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Re: Unable to purchase scrolls from the shop

Postby WhisperFire26 » Tue Jul 27, 2021 8:18 pm

Nope, it didn't work. The search bar is clear and I still get nothing.

Is there some kind of lock on my account or something? It's on Steam
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Re: Unable to purchase scrolls from the shop

Postby Flavorable » Wed Jul 28, 2021 1:53 am

We don't have locks like that. Could you try reinstalling to see if that fixes the issue?
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Re: Unable to purchase scrolls from the shop

Postby WhisperFire26 » Sat Jul 31, 2021 3:31 pm

I actually tried going to the store on my phone app and on the web app.... still got the same results. I can't buy any more scrolls. I don't have an alt account so I don't know if it is account specific, but I used the same account on my phone to go to the store and I went to the website and used the web app and got nothing.

Can you guys investigate? The login email that I use is [redacted by Mod] and the user name is WhisperFire26
Last edited by Flavorable on Sat Jul 31, 2021 3:34 pm, edited 1 time in total.
Reason: Removed personal info.
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Re: Unable to purchase scrolls from the shop

Postby Flavorable » Sat Jul 31, 2021 3:35 pm

For future reference: Please don't post personally identifiable information (such as your e-mailaddress) on a public forum, for your own safety.

Do you currently have 30 (or more) of every scroll?
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Re: Unable to purchase scrolls from the shop

Postby WhisperFire26 » Sat Jul 31, 2021 4:31 pm

I ran out of lesser vampire scrolls, 8 lesser vampire hunter scrolls, and 31 jester scrolls.... everything else I have on avg of 60 .... why is there are limit?
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Re: Unable to purchase scrolls from the shop

Postby Flavorable » Sat Jul 31, 2021 5:41 pm

You can't buy more if you have 30 or more. So I reckon that's why the shop is "empty". :)
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Re: Unable to purchase scrolls from the shop

Postby WhisperFire26 » Mon Aug 02, 2021 6:41 pm

Funny thing is that I am only interested in Jester Scrolls..... when I go below 30, will it still lock me out from buying them?

Anyway, I now understand what's going on so I would like to consider the matter closed. Have a nice day and thanks for getting back with me.
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Re: Unable to purchase scrolls from the shop

Postby Flavorable » Mon Aug 02, 2021 6:44 pm

You should be fine once you get below 30 again. :)

I'll log this as "Not Bugs". Have a great day!
No reply to your support ticket after 15 business days? PM me with your ticket number.

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Do you have 151+ games played and want to help rid the community of toxic players and gamethrowers? Join the Trial System today: https://www.blankmediagames.com/Trial/#start

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