web premium

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web premium

Postby DarkSamuari87 » Tue Feb 21, 2023 6:38 am

I purchased the coven expansion and never got my web premium perks who do I talk to on this
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Re: web premium

Postby Flavorable » Tue Feb 21, 2023 10:45 am

You can check the steps to follow here: viewtopic.php?f=38&t=48599
No reply to your support ticket after 15 business days? PM me with your ticket number.

You may PM me for clarifications on appeal verdicts, but keep in mind the verdict will not change.

Do you have 151+ games played and want to help rid the community of toxic players and gamethrowers? Join the Trial System today: https://www.blankmediagames.com/Trial/#start

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Re: web premium

Postby DarkSamuari87 » Sun May 07, 2023 10:55 pm

Still no reply im getting very annoyed on this matter
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Re: web premium

Postby Flavorable » Mon May 08, 2023 1:04 am

Alright, what's your ticket number?
No reply to your support ticket after 15 business days? PM me with your ticket number.

You may PM me for clarifications on appeal verdicts, but keep in mind the verdict will not change.

Do you have 151+ games played and want to help rid the community of toxic players and gamethrowers? Join the Trial System today: https://www.blankmediagames.com/Trial/#start

Also, check out the Trial System Discord Server: https://discord.gg/K5SnyJS
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Re: web premium

Postby DarkSamuari87 » Mon May 08, 2023 1:39 am

no ticket number sent in lots of emails to support and no responce
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Re: web premium

Postby Flavorable » Mon May 08, 2023 4:08 am

Then it's likely that the corresponding e-mailaddress is blocked by your e-mailprovider. Double check your spam folder and be sure to whitelist al incoming e-mails from blankmediagames.com.

Without a ticket number, I can't do anything. If it's not in your spam folder, you will need to send a new e-mail to support@blankmediagames.zendesk.com, after whitelistong the blankmediagames.com domain.
No reply to your support ticket after 15 business days? PM me with your ticket number.

You may PM me for clarifications on appeal verdicts, but keep in mind the verdict will not change.

Do you have 151+ games played and want to help rid the community of toxic players and gamethrowers? Join the Trial System today: https://www.blankmediagames.com/Trial/#start

Also, check out the Trial System Discord Server: https://discord.gg/K5SnyJS
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Re: web premium

Postby DarkSamuari87 » Wed May 10, 2023 6:09 pm

how do i search a ticket i did it by email and all purchases thru steam and only can view back to 2019 how to view back further
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Re: web premium

Postby Hiway202 » Wed May 10, 2023 6:21 pm

When you email BMG, you get an automated email with a ticket number on it. Flavorable is asking for that number so she can pass it along to the community manager. If you don't have the automated email, and it's not in your spam folder, then you will have to email BMG again: support@blankmediagames.zendesk.com
Hello, my name's Elencia! I'm happy to answer questions, so feel free to send me a PM if you need anything! However, I don't have the power to grant your appeal, so please don't PM me about that.

Do you have 151+ games played and want to help rid the community of toxic players and gamethrowers? Join the Trial System today: https://www.blankmediagames.com/Trial/#start

Also, check out the Trial System Discord Server: https://discord.gg/K5SnyJS
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Re: web premium

Postby DarkSamuari87 » Fri May 12, 2023 4:07 am

I have sent a lot of email to that email Addy and no response how many times do i have to tell you about that so since you guys are tight wads over $5.00 how do i go about getting it again since I'm not getting anywhere with you guys here and anywhere else I tried to get it at web site but I don't see it anywhere or do you have a link to it.
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Re: web premium

Postby Hiway202 » Fri May 12, 2023 2:43 pm

If you sent a lot of emails, it might have gotten blocked by the spam filter on zendesk. If you don't have a ticket number in your inbox/spam folder/junk folder, and you aren't getting one when you send a new email, then I'm not sure. I'm going to let the community manager know.
Hello, my name's Elencia! I'm happy to answer questions, so feel free to send me a PM if you need anything! However, I don't have the power to grant your appeal, so please don't PM me about that.

Do you have 151+ games played and want to help rid the community of toxic players and gamethrowers? Join the Trial System today: https://www.blankmediagames.com/Trial/#start

Also, check out the Trial System Discord Server: https://discord.gg/K5SnyJS
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Re: web premium

Postby DarkSamuari87 » Fri May 26, 2023 8:41 pm

it seems i cant go that far back to get a receipt for the purchase since its from another bank i banked with is there a link to repurchase it again
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Re: web premium

Postby DarkSamuari87 » Fri Jun 02, 2023 1:36 am

it seems i cant go that far back to get a receipt for the purchase since its from another bank i banked with is there a link to repurchase it again
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Re: web premium

Postby Hiway202 » Wed Aug 16, 2023 1:17 pm

If it doesn't let you purchase it in game, then you will need to contact support.
Hello, my name's Elencia! I'm happy to answer questions, so feel free to send me a PM if you need anything! However, I don't have the power to grant your appeal, so please don't PM me about that.

Do you have 151+ games played and want to help rid the community of toxic players and gamethrowers? Join the Trial System today: https://www.blankmediagames.com/Trial/#start

Also, check out the Trial System Discord Server: https://discord.gg/K5SnyJS
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