shapesifter13 wrote:Hey Townie!
Would you be able to email us at
Support@BlankMediaGames.Zendesk.com with the answers to the following questions and with your log if relevant to your platform?
Are you using web, Steam, or mobile? Are you on Mac, PC, iOS, or Android? What OS are you running? Are you on a 32 bit OS? Are you using a VPN? Are you using IPv4 or IPv6? What were you doing when it occurred? Was it in a game, or on a different screen like customization/shop/party/lobby/etc? Does this happen every time you play? Does it happen at the same times, eg: on logging, on joining a game, on name selection, etc? Does this happen if you use a different device, a different platform, or a different internet connection(mobile data vs your home wi-fi connection, vs a different wi-fi connection)? Do you happen to use Spectrum as your internet provider?
Mobile
Are you on Wi-Fi or mobile data? Does one work, but not the other?
For mobile users it should send us an automatic bug report.
Steam
Steam users could you turn on player logs in your settings, and post your player logs if this happens again? Be sure to download the log before you close the game after you experience issues again as the logs are cleared every time the game is closed. Be sure not to close the game before doing this.
Web
What browser and browser version are you using? Does it work if you use a different browser? Have you cleared your caches yet?
If this happens again could you click the F12 key, go to the console tab, and post that information here? Be sure to not refresh the page before doing this.