Can't login using account credentials

Discuss about anything non-TOS related here. Keep responses high quality, or go to the Lounge 8-)

Can't login using account credentials

Postby bibidibop » Tue Sep 10, 2019 12:24 pm

Hi!

Was recently banned on another account for gamethrowing while i was away on holiday, suspect my account got hacked during the data-breach and used to gamethrow.

Have tried to login to the forums using the same credentials as i use to login to the ToS game, also tried to re-send the activation e-mail, but i get the message:

"The e-mail/username information submitted could not be found."

Thing is I've only ever used one e-mail account, and I'm 100% sure this is the e-mail that i used to sign it up with, gotten a receipt from the steam-store for purchasing the game all the way back in 2013 to said e-mail adress.

Now I'm unsure how to get access to my banned account here on the forums, to see why, and when i was banned, in order to make an appeal on the matter, or if there is any way to find my report even though I'm not able to login using that account?

Any advice on how to further continue is of great appreciation
bibidibop
Jester
Jester
 
Posts: 19
Joined: Fri Aug 17, 2018 2:01 pm

Re: Can't login using account credentials

Postby ICECLIMBERS » Tue Sep 10, 2019 5:53 pm

What is the name of the account?
Spoiler: Image

in the distance the shelves
rode three shadows of blue
User avatar
ICECLIMBERS
[Forum Mafia VII] Winner
[Forum Mafia VII] Winner
 
Posts: 3039
Joined: Wed Nov 19, 2014 11:50 pm
Location: Eastern Time

Re: Can't login using account credentials

Postby bibidibop » Wed Sep 11, 2019 3:46 am

fuzay
bibidibop
Jester
Jester
 
Posts: 19
Joined: Fri Aug 17, 2018 2:01 pm

Re: Can't login using account credentials

Postby LevinSnakesRise » Wed Sep 11, 2019 3:55 am

If you cannot reset your password, you'll have to email the developers. The split the forum and game login credentials, including emails, so their servers probably say the email your'e providing isn't the correct one.

info@blankmediagames.com

Just be prepared to provide them with proof you own the account, after your respond to their automated message.
I am an Administrator for BlankMediaGames, however I cannot reset your password, change your email, etc.
Please email the Developers below to open a ticket and have them assist you;
support@blankmediagames.zendesk.com


Image . Image
Image | Image
(I do not handle open appeals outside of the Appeals forum. This includes via PMs, Discord Messages, and the like. Please do not contact me about your appeal.)
User avatar
LevinSnakesRise
Global Moderator
Global Moderator
 
Posts: 16120
Joined: Thu Aug 07, 2014 9:45 pm
Location: USA

Re: Can't login using account credentials

Postby bibidibop » Wed Sep 11, 2019 10:29 am

Okay, thanks for the help... will e-mail them and go on from there i guess
bibidibop
Jester
Jester
 
Posts: 19
Joined: Fri Aug 17, 2018 2:01 pm

Re: Can't login using account credentials

Postby ICECLIMBERS » Thu Sep 12, 2019 8:00 am

bibidibop wrote:fuzay

It says the account does not exist. Unfortunately it may have been deleted.
Spoiler: Image

in the distance the shelves
rode three shadows of blue
User avatar
ICECLIMBERS
[Forum Mafia VII] Winner
[Forum Mafia VII] Winner
 
Posts: 3039
Joined: Wed Nov 19, 2014 11:50 pm
Location: Eastern Time


Return to Off-Topic Discussions

Who is online

Users browsing this forum: No registered users and 1 guest