Can't Play The Game (Web Vers.)

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Can't Play The Game (Web Vers.)

Postby cutiekiwii » Sun Nov 15, 2020 8:36 am

Hello! I play the web version of the game, and recently I encountered something strange. Whenever I have tried to get on the game using Google Chrome, then I just get a white screen. The only time I was able to log in, I couldn't get to the game because of an "Abnormal Disconnection". When I tried on FireFox, I could get to the login screen, but it would disconnect me saying "Error 1015". I just updated my computer recently, so is that was is causing the problem? I have also tried turning off my computer, un-installing and re-installing Google Chrome, and cleaning my cache. Has someone else had the same experience? Thank you so much!
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Re: Can't Play The Game (Web Vers.)

Postby trashynoah » Tue Nov 17, 2020 11:55 am

same issue with me, except this started happening before i updated to big sur. only started a few days ago. very weird and annoying
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Re: Can't Play The Game (Web Vers.)

Postby LevinSnakesRise » Wed Nov 18, 2020 4:53 pm

Hi everyone.

We're actually going to be rolling out a patch hopefully later this week for Mac Big Sur users to fix this issue.

There's unfortunately no exact date however, but it should come soon regardless. :)

Cheers!
Please contact BMG with any questions regarding your account issues;
support@blankmediagames.zendesk.com

Thanks.
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