A friend of mine is trying to create an account on the mobile version, but the game won't accept their password, which they said is over 10 characters long (I think they said it was 14 characters). The screenshot they shared with me says "INVALID INPUT Password must be at least 10 characters long and no more than 32 characters!" They've tried passwords with special characters like ?, !, - and whatnot and without, as well as passwords with numbers and without. We've tried everything we can think of. My friend did not fill out who invited them, could that be the problem? Although that seems unlikely, as the screenshot my friend shared with me says it's a password problem. Screenshot follows. Any help would be very much appreciated, thank you very much!
https://imgur.com/a/7xLLe2U
EDIT: My friend tried entering my account name as the person who referred them and it still won't let them create an account. They also tried logging in just in case and they can't log in, likely because their account can't be created. They also checked their email inbox (spam folder too) and no email was ever sent, again probably because their account can't be created.