Not recieving Premium

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Not recieving Premium

Postby Heelium » Tue Jun 30, 2020 2:20 pm

Hi. Today I bought Premium, but I never recieved it, I bought it via the sms expense (I don't know what it's name is, basically phone bill?), for 5€. Purchase went through and I got billed, but I didn't get anything, it's been hours. I don't know if this is the right place, google inapp purchases also shows that I did pay it. Could I get help? Ingame name is Heelium
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Re: Not recieving Premium

Postby PyromonkeyGG » Tue Jun 30, 2020 6:31 pm

Hey there,

Usually purchases made with the phone option (through paymentwall i assume) take a little while to process and actually get to us. If you login now, do you have premium?
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Re: Not recieving Premium

Postby Heelium » Tue Jun 30, 2020 10:48 pm

PyromonkeyGG wrote:Hey there,

Usually purchases made with the phone option (through paymentwall i assume) take a little while to process and actually get to us. If you login now, do you have premium?


It's been almost 24h, I still haven't recieved anything
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Re: Not recieving Premium

Postby DocExer » Wed Jul 01, 2020 9:54 am

@Heelium, please send an email with your info and receipt to support@blankmediagames.zendesk.com and it will be taken care of if it has not already resolved itself. Thanks.
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