2 MONTHS, CANT LOGIN, NO SUPPORT

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2 MONTHS, CANT LOGIN, NO SUPPORT

Postby rangiku » Thu Feb 27, 2020 1:15 pm

I WAS ONE OF THE FIRST TO REPORT AN ISSUE ON JANUARY 1st 2020, I HAVE BEEN CHECKING MY EMAIL EVERY OTHER DAY WAITING FOR A RESPONSE, I RESPONDED TO THE AUTO REPLY IVE SUPPORTED THIS GAME AND KICKSTARTERS AND I AM GETTING NO HELP AT ALL. I TRIED SETTING UP A NEW ACCOUNT SO THAT I COULD PLAY THE GAME, AND THEN THAT ACCOUNT COULDNT BE ACCESSED BECAUSE FOR SOME REASON THE BRAND NEW ACCOUNT I CREATED COULDNT BE RECOGNIZED! REALLY?!?! I JUST WANT TO PLAY

I MADE A POST 2.5 WEEKS AGO, NOT EVEN A RESPONSE
viewtopic.php?f=7&t=106262

IT IS 2 MONTHS ON MARCH 1st, WHAT IS HAPPENING? WHERE IS MY PLACE IN LINE? HOW MUCH LONGER DO I NEED TO WAIT? 3 MONTHS? 4 MONTHS? 6 MONTHS?

THIS IS NOT THE FIRST TIME I DONT GET A RESPONSE FROM BMG CUSTOMER SUPPORT, I AM REALLY A PATIENT AND EASY TO WORK WITH PERSON BUT THIS IS INSANE. PLEASE HELP ME

OTHER PEOPLE WITH THE SAME ISSUE AND UNRESOLVED
viewtopic.php?f=10&t=106536
viewtopic.php?f=10&t=106374
viewtopic.php?f=10&t=106126
viewtopic.php?f=10&t=106526
viewtopic.php?f=10&t=105429
viewtopic.php?f=10&t=106451
viewtopic.php?f=10&t=105806
viewtopic.php?f=10&t=106428
viewtopic.php?f=10&t=105747
viewtopic.php?f=10&t=105835
viewtopic.php?f=10&t=105872
viewtopic.php?f=10&t=105838
viewtopic.php?f=10&t=105717
viewtopic.php?f=10&t=103382
viewtopic.php?f=10&t=105732
viewtopic.php?f=10&t=105509
viewtopic.php?f=10&t=105666
Last edited by rangiku on Fri Feb 28, 2020 12:57 pm, edited 1 time in total.
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Re: 2 MONTHS, CANT LOGIN, NO SUPPORT

Postby SoyZekken » Thu Feb 27, 2020 7:12 pm

Yes, I have the same problem. Since January, and I still have no answer. I wrote them by email, by twitter, here in the forums and I'm still unanswered.

The technical assistance is shameful.

I am about to make the decision to close the account and not play anymore.
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Re: 2 MONTHS, CANT LOGIN, NO SUPPORT

Postby Jerme » Sun Mar 01, 2020 1:55 pm

Not replied mails is not a bug of the game, though.
I do apologize for the missing reply of the mail.

All mails from January should be replied to already, if you haven't gotten one, please resend your request, as the mail got lost.
Disclaimer: I try to abide by the game's softfilter and use the appropriate replacements, when I am using the forums. Those will be set in brackets. Example: [tarnation]
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Re: 2 MONTHS, CANT LOGIN, NO SUPPORT

Postby MIXTAR » Mon Mar 02, 2020 2:08 pm

Same here, i have started to believe that there is no one on the receiving side for our mails. Because it is the absolutely worst support i’ve ever encountered. Even some total 500 player having full of bug RPGs have more decent support units. Actually after waiting this long, now i think i was totally fine with my info being stolen. I wish this annoying forced password change incident never happened.
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