34 days and still no account access

[nickelrodent]

34 days and i cant get you to associate my email with my account so i can play the game outside of steam....

[Jerme]

Did you message the devs about your issue and have included your username in the mails?
If not, then this could be the issue, as such thing would not magically fix itself.

[Terabellum]

Did you message the devs about your issue and have included your username in the mails?
If not, then this could be the issue, as such thing would not magically fix itself.

Dude... No one expects things to magically fix themselves, I'm also waiting after sending one via the contact form, one directly from my email and also posting on the forums. So far no answer, not even an automated response!

[MIXTAR]

It was more enjoyable for me to play on mobile when iwas available rather than playing from steam. And my problem is exactly the same with thread owner. I also did not get any answer to my mails and i think devs are not quite able to see that game is dying because of all this email association errors. Even when i tried to play from steam in prime gaming hours we could not start a game in ranked practice lobby which only took 5-10 seconds to be formed before all these problems. So i hope they can fix it soon so that i can gladly continue to play a round of tos before going to sleep.

[Jerme]

@Terabellum: As you were told before - the automated response were turned off due to some issues of mailproviders having eaten it. Did you include your username in your request(s)? If so, I can check for a status.
@MIXTAR: Did you attempt to create a RP lobby in Coven, or Classic? Also: Are you using the English chatlanguage, or a different one? Same question for you: Did you try to contact the devs? When did you do so and did you include your ToS username there?

[Terabellum]

@Terabellum: As you were told before - the automated response were turned off due to some issues of mailproviders having eaten it. Did you include your username in your request(s)? If so, I can check for a status.
@MIXTAR: Did you attempt to create a RP lobby in Coven, or Classic? Also: Are you using the English chatlanguage, or a different one? Same question for you: Did you try to contact the devs? When did you do so and did you include your ToS username there?

The first mail was via the contact form on the website, I don't think I included much there, the second was via my email and I filled it in as per the example on the forums. Thanks!

[Jerme]

The mail was received and he'd be getting to it soonish. Not sure if he already replied, though.

[MIXTAR]

@Terabellum: As you were told before - the automated response were turned off due to some issues of mailproviders having eaten it. Did you include your username in your request(s)? If so, I can check for a status.
@MIXTAR: Did you attempt to create a RP lobby in Coven, or Classic? Also: Are you using the English chatlanguage, or a different one? Same question for you: Did you try to contact the devs? When did you do so and did you include your ToS username there?

I was playing on English language and the classic game mode not the coven. E mail i sent to info@blankmediagames.com is as follows: Topic: MIXTAR(my username) forced password change

“ Hello, recently when i tried to log in to ToS from my mobile device i had an error stating the need for changing password in order to be able to log in. I had several attempts for it from provided link, unfortunately it says my email is not linked to any accounts in system. When i managed to get a default password change which is basically a random letters and numbers, it insists on asking for password change. Please help

Best Regards”

Should i send another one? Thanks

[Terabellum]

The mail was received and he'd be getting to it soonish. Not sure if he already replied, though.

He has still not. Well hopefully soonish will come soon.

[Jerme]

@Mixtar: Thanks, I will inquire that status of this.
@Terabellum: I guess the server migration that was prepared and took place might have messed up the schedule.

[nickelrodent]

So i have done as it said 30 plus days ago and have no email associated with my account still. If you could look into this that would be great

[Jerme]

I've given our community manager a heads up about this.

[Terabellum]

And here I am still waiting for the soonish to finally arrive... Honestly I dont know how many emails there are but whatever the case is waiting for over a month for a password change not being able to log in in the meantime is just absurd. If you are not capable of handling the problem account by account simply make a tool so we can reset the passwords ourselves!

[SoyZekken]

And here I am still waiting for the soonish to finally arrive... Honestly I dont know how many emails there are but whatever the case is waiting for over a month for a password change not being able to log in in the meantime is just absurd. If you are not capable of handling the problem account by account simply make a tool so we can reset the passwords ourselves!

I have the same problem. I commented on the forum on January 6 and I still have no answer.

[MIXTAR]

And here I am still waiting for the soonish to finally arrive... Honestly I dont know how many emails there are but whatever the case is waiting for over a month for a password change not being able to log in in the meantime is just absurd. If you are not capable of handling the problem account by account simply make a tool so we can reset the passwords ourselves!

Im also constantly checking my mails, forum and reset link to try and find a solution but i did not recieve any help whatsoever. I think there is only one guy who is living in his basement and he calls himself blankmediagames. Because i do not have any other possible explanation for keeping all the players who are actively begging for help in all throughout the forum and could not even get a simple mail reply for over 1 month.

[Jerme]

there are more that one person, but one person who is mostly tending mails and social media.
I'll give him a heads up.

[Terabellum]

there are more that one person, but one person who is mostly tending mails and social media.
I'll give him a heads up.

Thanks for that, but I still believe creating a sub section on the website with a tool allowing us to do it ourselves would really be less of a hassle for both us and the team.
Maybe you can suggest such an idea, given it would be technically possible, of course.

[Jerme]

Such a tool would require much coding and much testing to work properly and only for the real owner of the account instead of someone who happened to know the login. This would delay the unity port too muchto be realized and is not done in a flash.

[Superalex11]

Apologies if I'm not supposed to post this in this type of thread, but this has to be said...

Such a tool would require much coding and much testing to work properly and only for the real owner of the account instead of someone who happened to know the login. This would delay the unity port too much to be realized and is not done in a flash.

This type of response is what I make reference to when I say the people supporting BMG (admins/judges/whatever) are directly complicit in BMG's behavior and incompetence. A "contact us" form requiring login would not take "much coding". An even simpler design such as one not requiring login, but just giving players another access point for contact (and then, presumably, moving to email) would not be difficult/expensive to implement, and would benefit the players.

Defending BMG in this way, to me, just looks like you're licking their boot.

[Jerme]

You are mistaken, the user is not talking about a contact us form, but an own tool to change the mail address to not require email contact to the devs is what I believe the replier suggested and this would take some time. If I missinterpreted the suggestion and a contact us form on itself is wanted, then I am mistaken, as those are usually nearly completely pregenerated in many website tools.

[LevinSnakesRise]

Apologies if I'm not supposed to post this in this type of thread, but this has to be said...

Such a tool would require much coding and much testing to work properly and only for the real owner of the account instead of someone who happened to know the login. This would delay the unity port too much to be realized and is not done in a flash.

This type of response is what I make reference to when I say the people supporting BMG (admins/judges/whatever) are directly complicit in BMG's behavior and incompetence. A "contact us" form requiring login would not take "much coding". An even simpler design such as one not requiring login, but just giving players another access point for contact (and then, presumably, moving to email) would not be difficult/expensive to implement, and would benefit the players.

Defending BMG in this way, to me, just looks like you're licking their boot.

Hey bud, you might wanna clean your glasses.

[Terabellum]

Apologies if I'm not supposed to post this in this type of thread, but this has to be said...

Such a tool would require much coding and much testing to work properly and only for the real owner of the account instead of someone who happened to know the login. This would delay the unity port too much to be realized and is not done in a flash.

This type of response is what I make reference to when I say the people supporting BMG (admins/judges/whatever) are directly complicit in BMG's behavior and incompetence. A "contact us" form requiring login would not take "much coding". An even simpler design such as one not requiring login, but just giving players another access point for contact (and then, presumably, moving to email) would not be difficult/expensive to implement, and would benefit the players.

Defending BMG in this way, to me, just looks like you're licking their boot.

Hey bud, you might wanna clean your glasses.

I'm not so sure about that, but you guys might wanna fix your customer support.
Been a gamer for well over 17 years now, I have absolutely never had to wait so long for a simple account issue to be fixed.
Witty responses are awesome, but providing support for the game me and many others bought is also pretty alright.

[LevinSnakesRise]

Apologies if I'm not supposed to post this in this type of thread, but this has to be said...

Such a tool would require much coding and much testing to work properly and only for the real owner of the account instead of someone who happened to know the login. This would delay the unity port too much to be realized and is not done in a flash.

This type of response is what I make reference to when I say the people supporting BMG (admins/judges/whatever) are directly complicit in BMG's behavior and incompetence. A "contact us" form requiring login would not take "much coding". An even simpler design such as one not requiring login, but just giving players another access point for contact (and then, presumably, moving to email) would not be difficult/expensive to implement, and would benefit the players.

Defending BMG in this way, to me, just looks like you're licking their boot.

Hey bud, you might wanna clean your glasses.

I'm not so sure about that, but you guys might wanna fix your customer support.
Been a gamer for well over 17 years now, I have absolutely never had to wait so long for a simple account issue to be fixed.
Witty responses are awesome, but providing support for the game me and many others bought is also pretty alright.

We can't fix Developers' issues. We can only assist to our fullest capacity. We can however, apologize on their behalf.